Hawaii Ocean Rafting Terms of Service (“Terms”)

READ CAREFULLY: THIS IS A BINDING LEGAL AGREEMENT

1. Introduction

Hawaii Ocean Rafting (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy.

This policy describes how we collect, use, disclose, and safeguard your information when you visit our website, book a trip, use our services, or opt in to receive communications from us, including SMS/text messages.

2. Information We Collect

We may collect the following types of information:

A. Personal Information

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Payment information (if applicable)
  • Trip booking details
  • Any information you voluntarily submit through forms
  •  
  • B. Automatically Collected Information
  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Cookies and tracking technologies
  •  
  • 3. How We Use Your Information

We may use your information to:

  • Process trip bookings and reservations
  • Provide trip-related updates and notifications
  • Respond to customer inquiries
  • Send administrative updates
  • Send SMS/text communications (if requested or opted in)
  • Improve our website and services
  • Comply with legal obligations
  •  
  • 4. Sharing of Information

We do not sell your personal information.

We may share information with:

  • Payment processors
  • Booking and reservation systems
  • SMS communication platforms
  • Service providers who assist in operating our website or business
  • Legal authorities if required by law

All third parties are required to maintain the confidentiality of your information.

 

5. SMS/Text Message Policy (Opt-In & Consent)

As a customer-facing entertainment company focused around ocean rafting, customers may request information to be sent to them via SMS regarding the content or status of their trip.

 

A. Types of Messages

Our SMS messages may include:

  • Appointment reminders
  • Trip notifications
  • Person-to-person conversations
  • Information regarding the content, schedule, or status of a booked trip

Messages are intended to provide important updates and customer service communications related to your rafting experience.

 

B. Message Frequency

Message frequency will vary depending on your booking and communication needs.

 

C. Message & Data Rates

Message and data rates may apply depending on your mobile carrier plan.

 

D. Opt-In Method

Customers may opt in to receive SMS messages by:

  • Providing their phone number during booking
  • Requesting trip updates via SMS
  • Checking an SMS consent box on our website forms

Example consent language:

“By providing your phone number, you agree to receive text messages from Hawaii Ocean Rafting regarding your trip, including reminders and updates. Message and data rates may apply. Reply STOP to unsubscribe.”

E. Opt-Out Instructions

You may opt out of SMS communications at any time by:

  • Replying STOP to any message
  • Contacting us at [Your Contact Email]

Once you opt out, you will no longer receive SMS messages unless you re-enroll.

F. Help Instructions

For assistance, reply HELP to any message or contact us at [Your Contact Email].

We do not share or sell your mobile information with third parties for marketing purposes.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet is 100% secure.

7. Cookies & Tracking Technologies

We may use cookies and similar technologies to enhance user experience, analyze site traffic, and improve our services.

You may adjust your browser settings to decline cookies if preferred.

8. Your Rights

Depending on your location, you may have rights to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your information
  • Withdraw consent to marketing communications

To exercise these rights, please contact us at [Your Contact Email].

9. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.”

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

Hawaii Ocean Rafting
aloha@hawaiioceanrafting.com
5095 Napilihau Street, Suite 109B #242, Lahaina, HI 96761
(808) 661-7238